During a live incident, your platform has about 90 seconds to prove it's faster than Slack.
If it's not, your customers already know the workaround. We improve the product experience so they don't need one.
Talk through what's driving bypassGet a practical take on where to focus first.
Incidents don't wait for your workflow. A platform adds friction the moment it takes too many clicks, hides what matters, or skips mobile access. Security teams route around it: a Slack thread, an email chain, a call. Within minutes, the incident is being run somewhere else. Your product becomes the place they document it afterward.
The failure point looks different depending on what you build
Forensics & evidence platforms
Breaks down at chain-of-custody and multi-analyst handoff mid-case.
SOAR & orchestration
Playbooks get skipped the moment they take more clicks than just doing it manually.
MDR / MSSP & detection
Analysts route around the console the second triage feels slower than a shared channel.
SIEM, XDR & analytics
Investigation stalls when a correlation view can't be acted on directly.
Case management, comms & GRC
Leadership drops out of the platform the moment mobile access lags behind email.
Frontend engineering, built for security software
The Caraballo Group is frontend engineering and product UX, built specifically for security SaaS. We make the interfaces and workflows more intuitive where your product gets used under pressure, so your customers stay inside the platform instead of routing to Slack.
Talk through what's driving bypass- Triage & live case views: designed for speed under pressure, not just for the demo
- Mobile & real-time access: so your customers' leadership and remote analysts stay inside the platform
- Alert-to-action paths: fewer clicks between "we see it" and "we did something about it"
- Security & enterprise UX expertise: we know the compliance, evidence, and workflow constraints that generalist shops miss
Read the BreachRx case study →Once incidents could be accessed and managed in real time through mobile, teams stayed inside the BreachRx platform, leadership stayed engaged, and response moved faster.
If your customers route around your platform during incidents, we'll help you understand what's driving it and work with you to fix it.
Talk through what's driving bypassGet a practical take on where to focus first.