BreachRx increased CISO and executive engagement and sped up incident response by fixing how teams collaborate during incidents. We launched a dedicated mobile app experience to enable real-time coordination so teams can act without leaving the platform.
“TCG understood how our users actually operate during an incident. They embedded with the team and delivered a mobile experience that changed how leadership shows up in the critical moment of incidents.”
— Chief Product & Technology Officer, BreachRx
Across incident response and DFIR platforms, convoluted workflows add friction when security teams don’t have time and attention to spare. During active incidents, teams jump between tools, rebuild context, and lose time. Even strong products get bypassed for Slack, email, and Signal because they are faster to use in the moment, creating unnecessary exposure.
BreachRx had powerful capabilities, but CISOs and executives were raising a clear concern: they couldn’t meaningfully participate in active incidents from their phones. Too busy to get to a laptop, they were missing critical moments. Leadership input came late and key decisions ended up happening outside the platform.
The result was less reliance on the product when it mattered most.
We shipped a production mobile app experience so incidents can be accessed and managed in real time. Navigation in the web app was simplified so teams can quickly connect to key actions and evidence in each case.
We added cross-app collaboration so analysts and the leadership team can coordinate without leaving the platform.
After launch, leadership was able to engage inside BreachRx during active incidents instead of moving to Teams and email. Users could maintain context to move faster, and importantly, communicate through secure and privileged channels on the go.
This led to higher executive engagement and stronger product reliance during critical moments.
If a class of users aren't engaging with your product during incidents, something in the experience isn't working when it matters most.
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