Trellix accelerated delivery across legacy security products by embedding designers directly into their teams. We extended their UX capacity to ship new features, improve usability, and reduce internal bottlenecks without slowing down core innovation.
“The Caraballo Group’s expertise and experience in our domain space enabled them to jump in and rapidly leverage our existing design resources so they could seamlessly operate like members of our team. They struck the perfect balance of deferring to our existing infrastructure and standards while taking the right amount of initiative.”
— Jason Coleman, Head of Product Design, Trellix
Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security. More at trellix.com .
Enterprise security companies often manage large product portfolios with limited UX resources. Internal teams are forced to prioritize flagship products, leaving legacy or secondary products under-supported.
As roadmaps expand, teams become oversubscribed. Which slows delivery, creates inconsistent user experiences, and delays critical improvements.
Trellix was actively developing their network security and on-prem email security products but lacked the UX bandwidth to support everything simultaneously.
Their internal team needed to stay focused on high-priority initiatives, while other products still required ongoing design support, new feature development, and usability improvements to keep customers happy.
Without additional support, delivery risked slowing down and stretching internal resources too thin.
Trellix already had a stellar UX team established, along with a mature design system and existing product patterns. Our role was not to reinvent those. It was to embed cleanly, collaborate closely, and help extend their capacity with quality, reliable work-product, without creating inconsistency across the product suite.
Our seamless extension of their teams enabled them to stand up a new Network Security product and improve an existing Email Security product, while the core design team stayed focused on the flagship platform.
Our work included:
This allowed Trellix to move faster across multiple product efforts while maintaining a cohesive experience across the broader platform.
With embedded support, Trellix was able to continue shipping improvements across multiple products without pulling focus from their core initiatives.
Their internal UX team stayed focused on flagship innovation, while we handled execution across supporting products.
The result was:
If your team is stretched across too many products, your roadmap will suffer. The right embedded support model lets you keep shipping without burning out your internal team.
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